Phone Insurance problem

[-Hatake-]

So I currently have a s3 mini that is under insurance by virgin media.

Today, I accidentally dropped it out of my hands whilst taking a picture. As I picked it up, the screen had completely shattered. The phone however was still operational.

So I then proceeded to contact virgin, who then said that this doesn't come under the insurance policy as it is "physical damage". Even though on their website it says "accidental damage" and "malicious damage" are included in the insurance.

So annoying. Are they *** me over or what.

 

[blacklildudexst]

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yeah they trying to f you over.You need to call them back ask for a management or a high up they sound like the person being a ass. next time say you can't see my screen.

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[-Hatake-]

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yeah they trying to f you over.You need to call them back ask for a management or a high up they sound like the person being a ass. next time say you can't see my screen.

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Thanks, will do.

 

[Positive Human]

My friend dropped his S3 on the floor (brazil marocco london to ibiza straight to la ny vegas to africa) and they didn't give him a new nor a free repair because it was his own fault.